Frequently Asked Questions

Ordering

Can I modify an order?
Modifying your order after placing it is possible. Please contact our office by phone at 0031- 527-261216 or send an email to info@koopvanderwal.com.

Can I cancel an order?
It is possible to cancel an order. If any issues have arisen, please contact us via phone at 0031-527-261216.

What should I do if my order is incorrect?
If there is an issue with your order (e.g., an item not delivered), please contact our office at 0031-527-261216.

Will I receive an order confirmation?
After completing your order, you will receive an order confirmation via email within a few minutes.

What should I do if I've placed an order but haven't received an order confirmation yet?
After completing your order, you should receive an order confirmation via email within a few minutes. If you don't receive it within a few hours, please check your spam folder. It's possible that the confirmation ended up there. You can also contact us at 0031-527-261216 or info@koopvanderwal.com.

Where can I view my order history?
If you are logged in, you will find a link to your order history above the categories on the page.

If I place an order on the same day, will I be charged for shipping twice?
Each order is processed separately. If you place another order on the same day, you will be charged the corresponding shipping fees. If your order is over €100, shipping costs are free! Unless otherwise stated in terms of size and weight

Payment

How can I make a payment?
You can pay online using iDEAL, PayPal, a creditcard, or choose to make a bank transfer. If you have an account, you can pay on account. Please note that items will only be shipped after full payment is received.

Delivery

Do you deliver outside of the Netherlands?
Yes, we deliver parts worldwide.

When will my order be delivered?
If payment is received before 12:00 PM, the order will be shipped the same day. The delivery time is between 3 and 5 working days. Occasionally, it may take longer due to unforeseen circumstances.

Do I need to sign for the delivery?
Yes, you must sign for all deliveries.

Who will deliver my order?
Koop van der Wal works with TNT or DHL for deliveries.

What happens to my order if I'm not at home?
If you are not at home during the first delivery attempt, the courier will attempt delivery again the next day.

Are there delivery charges?
You can find delivery charges under shipping costs. For very large and/or heavy shipments, there may be additional fees, and you will be notified of these.

What should I do if my shipment is damaged, incomplete, or incorrect?
In such cases, please contact us at info@koopvanderwal.com or 0031-527-261216. You will receive a return form. We would appreciate it if you could fill it out completely and include photos, then return it by email to info@koopvanderwal.com.

Returns

What should I do if I want to return my product?
If you want to return your order, either in full or in part, you can send it to:

Koop van der Wal
Magazijn/retour
Het Rister 3
8314 RD Bant
The Netherlands.

Please note: The costs of return shipping are your responsibility and at your own risk. Please include the packing slip or necessary information in the box.

Other Questions

Can I only order with an account?
No, you can also order parts online as a guest user.

Are the prices inclusive or exclusive of VAT?
All displayed prices are exclusive of VAT unless otherwise stated. You can see the VAT amount in your shopping cart if you wish to view the price including VAT.

How can I update my address information?
You can update your address information in your account settings. If you encounter any issues, please contact us.

How can I change my password?
You can change your password in your account settings.

How can I file a complaint?
If you are dissatisfied with our service, please send an email to newparts@koopvanderwal.com with your order number. We will handle your complaint with respect and respond as soon as possible.

Do you have more questions?
Feel free to contact us by phone at 0031-527-261216 or send an email to info@koopvanderwal.com.